11000
11000 Privacy Policy — Our Commitment to Your Data
At 11000, user privacy is a priority. This policy clearly outlines how we collect, use, store, and protect your personal information as a user of our platform in Malaysia.
Applies to all 11000 users in Malaysia. Last updated: 2026.
Information We Collect
When you register and use the 11000 platform, we collect various types of information to ensure our services run smoothly and securely. The information collected covers the following categories:
Account Information
- Full name, date of birth, and gender
- Email address and mobile phone number
- IC or passport number (for KYC verification)
- Mailing or residential address where required
Device & Browser Information
- Device type, operating system and browser version
- IP address and approximate location based on network
- Access log data including timestamps and pages visited
- Device language and timezone settings
Payment Information
- Deposit and withdrawal transaction details in Malaysian Ringgit (RM)
- Payment methods used (Boost, DuitNow, internet banking)
- Linked bank account number (fully encrypted)
- Financial transaction history within the platform
Usage Data
- Records of betting and gaming activity within the platform
- Session duration and usage frequency
- Game preferences, categories visited, and searches made
- Feedback, complaints, or enquiries submitted to support
How We Use Your Information
All information collected by 11000 is used solely for legitimate purposes related to delivering platform services to you. We do not sell or rent your personal data to any third party.
- Account management: Handles registration, login, identity verification, and user profile management.
- Transaction processing: Facilitates deposits, withdrawals, and balance management in Malaysian Ringgit (RM).
- Platform security: Detects and prevents fraud, unauthorised access, and suspicious activity.
- Service improvement: Analyzes usage patterns to improve user experience and platform performance.
- Service communications: Sends important notifications related to your account, transactions, security, and policy updates.
- Legal compliance: To fulfil legal requirements, regulations, or directives from relevant authorities in Malaysia.
Cookie & Tracking Usage
The 11000 platform uses cookies and similar tracking technologies to enhance user experience. Cookies are small text files stored on your device when you visit our website.
Required for core platform functions such as login, session management, and security. Cannot be disabled without affecting platform functionality.
Saves user preferences such as language, display settings, and browsing history to deliver a more personalised and seamless experience.
Collects aggregated, anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the 11000 platform.
Data Storage, Security & Sharing
How Your Data Is Protected
11000 implements comprehensive technical and organisational security measures to protect users' personal data from unauthorised access, disclosure, alteration or destruction. All sensitive data is encrypted using industry-standard encryption technology.
Payment information — including bank account details and transaction records in RM — is stored in isolated systems with strict access controls. Only authorised personnel have access to this data.
Third-Party Sharing
11000 does not share users' personal data with third parties for marketing purposes. Data sharing only occurs in the following circumstances:
- Payment service providers that process your MYR transactions (subject to confidentiality agreements)
- Legal authorities or regulators when required under Malaysian law
- Technical service providers that assist in operating the platform (with limited and controlled access)
Your Rights as a User
As a user of the 11000 platform in Malaysia, you have specific rights regarding your personal data. We respect and facilitate the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. This request can be submitted through your account panel or by contacting our customer support team.
If the information we hold about you is inaccurate or incomplete, you have the right to request a correction. Some details can be updated directly in your account profile settings.
Under certain circumstances, you have the right to request the deletion of your personal data. Please note that some data may need to be retained for legal compliance purposes.
To submit any request related to your privacy rights, please contact the 11000 support team at: [email protected]. We will process your request within a reasonable timeframe.
Policy Changes & How to Contact Us
11000 reserves the right to update or amend this Privacy Policy at any time. Users will be notified of any material changes via in-platform notifications or email. The latest version of this policy will always be available on this page.
Continued use of the 11000 platform after any policy changes are published will be considered acceptance of the updated policy. We encourage users to review this page periodically.
This policy is governed by applicable Malaysian law, including the Personal Data Protection Act 2010. If you have any questions, concerns, or wish to raise a complaint regarding your data privacy, please contact us:
- Support email: [email protected]
- Page FAQ for immediate assistance
We are committed to responding to all privacy-related enquiries in a timely manner and ensuring your data is always handled responsibly.
More Questions? We're Here to Help
Visit our FAQ page for more information, or register to start enjoying the secure and trusted 11000 platform.
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